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Can I do my WorkCover or CTP psychology sessions by telehealth?
Quick answer: Yes. Telehealth is a recognised way of delivering psychological treatment for both Workers Compensation and CTP claims in NSW. Sessions are held by secure video, and it's the same evidence-based therapy you'd receive in person. For many people, doing sessions from home removes travel and makes attending easier, which supports a steadier recovery.
A lot of people assume that "proper" psychology has to happen in a clinic room, and wonder whether a video session is somehow second-best or whether their claim will cover it. Neither of these is the case. Telehealth is genuine, effective treatment, and it is an accepted way of delivering psychology under both schemes.
It's the same treatment, delivered by video
Telehealth doesn't change what therapy is. The approach, the methods, and the working relationship between you and your psychologist are the same as they would be in person. What changes is only the format. Instead of travelling to a room, you connect by secure video from wherever you're comfortable. The clinical work itself, and the focus on your recovery, remains unchanged.
It's covered under both WorkCover and CTP
Telehealth psychology is a recognised treatment delivery method under both the Workers Compensation and CTP schemes in NSW. So choosing telehealth doesn't put your funding at risk or place you in some grey area. As with any treatment under these schemes, the usual approval process applies, and your treating team handles that side on your behalf.
Why telehealth suits a lot of injured people
For people recovering from a workplace or motor accident injury, telehealth often fits better than in-person sessions, for practical reasons:
- No travel, which matters when an injury makes getting around painful or difficult
- Access to a psychologist focused on WorkCover and CTP matters, regardless of where you live in NSW, including regional and rural areas where local options can be limited
- Easier to keep sessions consistent, which tends to help recovery
- The comfort of attending from your own space, which some people find makes it easier to talk openly
Removing the barriers to attending means treatment is more likely to happen regularly, and consistency is one of the things that helps psychological recovery along.
What you need
Telehealth is straightforward to access. You need a private space where you won't be interrupted, and a device with a camera and internet connection, such as a phone, tablet or computer. No specialised software or technical setup is required. A quiet, private space where you can speak freely for the session is all that is needed.
Is it right for everyone?
Telehealth suits most people and most presentations very well. There are some situations where in-person contact is preferable, and that is a clinical judgement made together with you rather than a fixed rule. If you are unsure whether telehealth is a good fit for your situation, you are welcome to contact the practice to discuss it.
Frequently asked questions
Yes. Telehealth is a recognised way of delivering psychological treatment for both Workers Compensation and CTP claims in NSW. Sessions are held by secure video, and the treatment itself is the same evidence-based therapy you would receive in person.
For most people and most presentations, telehealth psychology works just as well as in-person treatment. The therapeutic relationship and the methods used are the same. Telehealth also removes travel, which many people find makes attending sessions easier and more consistent.
You need a private space and a device with a camera and internet connection, such as a phone, tablet or computer. No specialised software or technical setup is required. A quiet, private space where you will not be interrupted is all that is needed.
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Make an enquiry
If you'd like to discuss telehealth treatment, call or email directly. All enquiries are handled personally.
This page is general information for people in NSW and is not personal or clinical advice. Eligibility and funding depend on your individual claim and insurer approval. Please speak with your treating doctor about your situation.