Privacy Policy
Effective Date: July 2024
At Revamp Psychology, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health privacy laws.
What information we collect
- Contact details – name, email, phone number, and address.
- Health information – details shared for the purpose of providing psychological services, including referral information, medical history, insurer or claim details.
- Website interactions – information you provide through our website (for example contact forms) and basic analytics (for example IP address, browser type).
How we collect your information
- Directly from you (in person, via phone, email, or our website contact form).
- From third parties where authorised or required (for example GPs, insurers, rehabilitation providers, or solicitors).
Why we collect your information
- Provide psychological and related services.
- Manage appointments, referrals, and treatment records.
- Communicate with insurers, referrers, or other professionals involved in your care (with your consent, unless required by law).
- Meet legal, ethical, and regulatory obligations.
How we store and protect your information
Your information is stored securely in password-protected systems and/or locked physical storage. Only authorised staff can access your information. We take reasonable steps to protect your data from loss, unauthorised access, misuse, or disclosure.
Disclosure of your information
- You have provided consent.
- It is required or authorised by law (for example court order, risk of harm situations).
- It is necessary for your treatment or funding approval (for example insurer communication).
Accessing and correcting your information
You may request access to your personal information or ask for corrections by contacting us at info@revamppsychology.com.au. We will respond to your request in accordance with the APPs.
Website & online privacy
Our website may collect basic analytics (for example traffic statistics) to improve user experience. We do not sell or trade personal information collected via this site. This website may contain links to external sites. We are not responsible for the privacy practices of other websites.
Questions or complaints
If you have concerns about how your personal information has been handled, contact us at info@revamppsychology.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
